FREE SHIPPING WITHIN CANADA OVER $100 & WE NOW SHIP TO THE UNITED STATES!
FREE SHIPPING WITHIN CANADA OVER $100 & WE NOW SHIP TO THE UNITED STATES!

FAQ

Products & Fabrics

What is the size range?

Take a look at our Measurement chart to see where you fit in our standard sizing. If you don’t see a size that works for you please contact us to discuss further for a possible accommodation. 

What kind of fabrics does SEWT use? Where are they from?

We source fabric from many different places, but primarily England and Italy. Our fabric selection consists of private label, designer names, and seasonal collections. We specialize in wool blends that offer stretch in addition to traditional 100% wool, which means we’re always looking for new sources to add as options. 

Where do you manufacture?

We proudly design in Canada and we utilize suppliers from all over the world. Some of our products are made here in Canada, while others are overseas.

Alterations

My suit doesn’t fit, what are my options?

Custom: In-Person Only 

Alterations are included only for our custom garments (made-to-measure).  Any changes made in order to complete your piece prior to final delivery are considered to be part of the purchase price. Any alterations requests post delivery will be charged accordingly.

If you are located outside of the GTA we offer an alterations credit. Just bring the Alteration Form with you to your local tailor, have them fill it out, send a photographed or scanned copy of the receipt to us, and we will reimburse you. Sorry, due to the custom nature of our SEWTs, we do not offer refunds.

Ready to Wear: Online Shop

Alterations are not included.

Shipping, Delivery & Returns

What is your shipping policy?

We offer shipping to Canada and the USA. Read more about our Shipping Policy.

What is your return policy?

We will do everything in our power to make sure you’re happy with your SEWT, but due to the custom nature of our SEWTs, we do not offer refunds. Read more about our Return Policy.

Once I place my order how long will it take?

Made-To-Order:

Processing time takes approximately 4-8 weeks. Once your order is fulfilled you will be notified with shipping information.

Made-To-Measure:

The total time frame from start to finish varies for every client due to the number of follow up alterations required. You can expect the first fitting to be scheduled for 6-8 weeks after the consultation, but beyond this point every customer will differ.

What if I need my SEWT sooner?

Contact us! Depending on when your event is, there may be an ability to rush your order for an extra cost.  We will do our best to accommodate.

After Care

How often should I wash my SEWT?

Because our suits are 100% wool, they should only be dry cleaned when heavily soiled – a regular steam is more than sufficient! Take a look at our garment card guide.

Have questions that we haven’t answered above? Contact us!